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For Parents
For Drivers
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Booking a Ride
How do I book a ride in the Zūm app?
When will I receive a Zūm ride confirmation? Can I review the Zūm driver's profile before pickup?
How do I rebook a Zūm ride?
How do I schedule a recurring Zūm ride?
Will I get the same Zūm driver for each ride?
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Carpooling
What are carpooling rides like with Zūm?
How do I set up a carpool ride with Zūm?
How many stops are there in a Zūm carpool?
Can I track the Zūm carpool my child is a part of?
Can Zūm find families for my child to carpool with?
Our Policies
Can any child take a ride with Zūm?
By when do I need to book a ride with Zūm?
How far in advance can I book a Zūm ride?
Is there a limit on how far Zūm will drive my child?
What is the ride cancellation policy for Zūm rides?
Availability
What areas does Zūm provide service to?
What are the Zūm hours of operation?
When are the hours for Zūm support?
The Kids app
How does the Zūm kids app work?
Does my child need the Zūm kids app?
How does my child install the Zūm kids app on their phone?
Your Account
How do I update my Zūm account information?
How do I reset my Zūm password?
Is it mandatory that I set up a profile for my child?
I forgot my password or registered email address.
How do I add or delete credit card information?
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Trust and Safety
Will I know who will be picking up my child?
How will my child recognize the Zūm driver?
How will I know if my child gets in the right Zūm car?
How will I know when my child has been picked up or dropped off?
Can I request the driver sign my child in or out from school or a facility?
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Our Drivers
Who are the drivers for Zūm?
What criteria do Zūm drivers need to meet?
What vehicles do Zūm drivers use?
Pricing and Payment
How much will my ride cost with Zūm?
When will my credit card be charged for my Zūm ride?
What additional charges might be applied to my trip?
Why do I see a price increase in comparison with last year?
What is demand-based pricing?
What happens to the rides I have booked before the price changes?
Monthly Packages
What are Zūm Monthly Packages?
Are Monthly Packages right for me?
What if Monthly Packages are not for me?
How much do Monthly Packages cost?
How many rides are in Monthly Packages?
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